Social media has changed customer service from being a support function to being an extension of marketing. In the social media ecosystem, customers want to know that you're listening and responding...

PC World - The average, everyday Twitter or Facebook user likely won't have much need for HootSuite, a Web-based social media management application. But power users--especially those who rely on and...

Below is my presentation at the Columbus AMA Social Media SIG this morning @DECinDublin. Twitter for business workshop View more presentations from Andrew Moon.

Keeping track of all the goings on in even your own social media world can be pretty daunting. Come on with just Facebook and Twitter most of us would be buried under information, now you add Digg...

Employee access to social networks is blocked by half of small and midsized business, security firm Webroot reports. The company's survey also found that malware and data leakage were the top social...

By Nichole KellyPublished June 15, 2010 Do you know how social media is helping your business? Want to find out how Twitter, Facebook and other sites are impacting your brand awareness...

I get asked almost daily for examples of employee policies regarding social media, blogging, online comments and social networking... Before you read any further, by doing so, you acknowledge and accept...

By Jay BaerPublished June 21, 2010 If you use Twitter, chances are you’ve tweeted from a live event.  But there’s so much more Twitter can offer.  In this article, I’ll share three secrets...